Team510 - Red Oak Realty
A LITTLE BIT ABOUT JACKIE & CHIMENE
We live and work in this community and enjoy watching this area grow and the people who live in it thrive and be successful. Our whole mission is to be great neighbors and contributors in our community and a great resource and advocate to our clients.
WHAT WE KNOW
We know that establishing good relationships with everyone from our clients to the network of professionals we deal with creates a strong community that goes beyond the transaction that brought us together. And our history together creates a solid foundation for future business together.
Providing the very best service is about putting our clients first, being your advocate, and providing the necessary knowledge and expertise to give you the best leverage in the sale or purchase of your home. What putting our clients’ first means to us is keeping accessible, being good listeners as well as good communicators and responding quickly to your questions and needs. As your advocate and resource, it means in-depth community and market knowledge, marketing savvy, effective negotiation skills and experience in all types of markets, all of which are hallmarks of how we work.
HOW WE MAKE IT WORKWe make it work through Personal Service, Commitment to Systems & Technology and Continuous Learning.
Because we want you to reach your goals during our time working together we take the time to connect with our clients and their specific concerns and goals. We know how to ask the questions that will help get our clients to the next level, compassionately understanding their needs, and working with integrity to fulfill their best interests. This process is a combined team effort and many times there are many people involved and through our experience in this business we have created a network of hand-picked professionals in all areas who have wonderful work ethics and are connected in the community. Their combined efforts create your team that goes above and beyond to insure your best interests are the priority.
COMMITMENT TO SYSTEMS & TECHNOLOGY
We have created efficient and effective systems that simplify the process and ensure that no detail is left out. We evaluate these systems on a regular basis, renewing our efforts to make each transaction seamless by always anticipating future needs. Our technology also allows our clients the most effective and intuitive ways to research property, keep current on what their home is worth, evaluate when and if to sell as well as keeping updated on what their community has to offer.
The laws, rules and regulations of this business change constantly. Whether it is the laws and regulations of real estate or the laws and regulations of the city we live in, we make it our business to stay on top of what is current through yearly classes and seminars, reading daily journals from C.A.R., and we keep our clients up-to-date with any information that may affect them.
So when you decide that you'd like to buy or sell a home in the Bay Area, please allow us to serve you!
I cannot say enough wonderful things about Jackie & Chimene. From my very first phone call, Jackie was helpful, reassuring, considerate, professional and on the ball. Both Jackie and Chimene proved to be experts at what they do, and they made the experience of selling my condo a breeze. They got things done quickly, were thorough in their research and marketing strategies, took care of every last detail, and made the process easy and hassle-free. I will be forever grateful to them for a job very, very well done.
We are so fortunate to have Chimene and Jackie as our agents. We were referred to them by our property manager. When my wife first chatted with Chimene on the phone, she was very impressed with her professionalism and eagerness to represent us. We live out of state and wanted to have someone we had complete trust in handling our sale. A tenant needed to vacate, upgrades needed to happen, coordination with the HOA and property management company was involved and Chimene handled that with ease. We were hoping to sell at $200,000. But after Chimene completed the recommended upgrades, (carpet, paint at reasonable cost) and her encouragement to have the location professionally staged, she thought it was good to offer at $245,000. She also had a strategy, based on current market activity, to host an open house but to only accept offers after 5 days. We were extremely pleased to get eight offers. All over our asking price. The one that was the highest, and also appeared to be a solid offer was 23% over asking!
However, this is not the end of the story. Often, we hear about the great performance from professionals we engage to provide services for us as clients. Thankfully, these are normally due to transactions that go through without a hitch and all parties involved are completely in synchronization. This was not the case for our transaction. There was a major "glitch" by the buyer and this held up the close of escrow. The classic domino effect was the result and caused potential cascading delays in 5 escrow closures. Needless to say, this was very stressful for all parties and everyone had plan B, C, D in place. We all had hoped that, based on the strong offers in all of the transactions involved, that this would not happen.
Chimene also had plan B and C in place and kept the constant pressure on the buyer and their lender to perform. We believe her deep knowledge in the all of the processes and her keen eye on details kept the transaction moving. In the end, we were five days past our planned close of escrow that could have been so much worse. We were able to close on our purchase only two days late and subsequent deals went through with one or zero days delay. We don't even want to think of the result if this deal did not go through.
Without reservation, we recommend Chimene and Jackie to represent you in any real estate purchase or sale. Thank you very much!
Trust, skill, humor and compassion, everything I ever wanted in Realtors was what I experienced with Chimene Pollard and Jackie Gallanagh. I wanted to sell my Rockridge home, a home with a beautiful interior, but with significant work to be done, including a foundation. To come to market while there was high interest in the neighborhood, we needed to hurry with our preparations. Chimene and Jackie were excellent counselors, both in the marketing strategy and in helping us with preparations. They were very tactful in their guidance about what to keep versus pack and store for the showing, and helped us with resources and arrangements, saving us time and money in our preparations. They generated incredible interest in the home with their pricing strategy and tour planning. We received an incredible offer on our home, at wonderful terms, from the most lovely couple one could imagine. Throughout the incredibly quick process, Chimene and Jackie were there for us at every moment we needed them, and made the entire experience actually enjoyable. I tease people now by telling them they should just sell their home for the fun of working with Chimene and Jackie, but in all honesty, I cannot wait to work with them in looking for our next home. I highly recommend Jackie & Chimene to anyone looking to enjoy buying or selling a home.
This is a letter of the highest recommendation for Chimène Pollard and Jackie Gallanagh.
My Fiancée and I just bought a home in Oakland that closed in January of 2013. We had been looking for 6 months and tried working with 2 other Realtors with no results. From the very first time we spoke with Chimène we knew she was the kind of person that would work hard, be clear, and we could trust.
It was an intensely competitive market and having Chimène to guide us was a critical component to keeping things stress free and moving forward.
We put an offer on a home that had a lot of unknown issues, and Jackie & Chimene were able to navigate an offer, counter offer and then negotiate a 2ND offer due to the discoveries they found, and still close in record time.
Chimène is an expert negotiator, has an eagle eye for details and not letting them slip under the radar. She worked tirelessly on our behalf and we now own the home of our dreams.
We wholeheartedly recommend Jackie & Chimene whether purchasing or buying ,we know you will have an outstanding experience.
Jackie Gallanagh is a "Magician" She can take a difficult house, figure out what reasonable fixes can be done, and transform it into a marketable item. She sold my family home which started out looking like an ugly duckling and transformed it into a swan! I was truly shocked with the finished product. I originally came to Jackie (and her Realtor partner Chimene who work as a team) confused and unclear about what to do with my Mom's home which I had to sell. Jackie led me every step of the way. All I had to do was evaluate her ideas (well laid out written plan), set a budget, and write checks to pay the work force she provided so the project could be ongoing. I gave Jackie a key to the house because I live 33 miles away. She gave me regular reports (email and phone); and I trusted her completely. Jackie has valuable construction knowledge, so she could help evaluate the home inspection reports and suggest which repairs to do in selling this "As-Is" condition home.
I have bought and sold other property, so I know how Realtors operate. Jackie far exceeded any expectations I had of a Realtor. Jackie was a godsend sent to me in a time of need. She will help you in ways you can never imagine and take a heavy burden off your back
Chimene and Jackie were gifts from heaven in our home buying process. After interviewing and testing the waters with other agents for almost a year, we knew we had something special with this team. Chimene held our hands through every step of what turned out to be a very long and aggravating process. Over the course of almost a year dealing with bank-owned properties, litigious carry-over tenants, bum escrow companies, hostile competitive agents, wishy-washy sellers, etc., etc. Chimene was the force of calm, positive energy - bringing us back to earth, encouraging us to be patient, always knowing the right answer and what to do next. Looking back, it's hard to believe that Chimene actually sat us down at her desk [in her beautiful home office] and talked us through every page of every document we signed. How many agents are going to do that?! As very hands-on people, we really appreciated this attitude and that she really took the time to help us wrap our heads around the process - instead of just telling us what to do. As a result, we are now the proud owners of a home that embodies EVERY SINGLE POINT on our original wish list - and for a price that makes our friends across the bay turn green. You will be hard-pressed to find kinder, more professional, more responsive real estate agents anywhere - we could not have been happier.
When I first started looking for a house, I started off with another real estate agent. But it wasn't working out so well because I found myself looking at homes $50,000 over my budget and this agent indicated I wasn't going to find what I truly want unless I bump the price up at least $50,000. By coincidence I came across Chimene and decided to switch because I felt she had a better idea of where I was coming from. When I told the previous agent I was switching she said more power to Chimene if she can be successful in finding what you want in your price range. It was a struggle and many times I almost gave up thinking it just isn't going to work out. Chimene always gave me confidence to reassure me to be patient and it will happen. Chimene stayed with me and kept me on track until I did finally find my dream home. I cannot even begin to express how happy I am about this house. Chimene told me all along that one day you are going to be sitting inside your perfect house looking back on this and realize that it is possible to find what you are looking for. I found it and for $20,000 under my budget!! It doesn't get better than that."
Our experience with Jackie Gallanagh & Chimene Pollard started when we first met Chimene as we went to look at our first home. As first time buyers we had been surveying the market using the Internet for about a year but didn’t start physically looking at homes until we knew we had financing in place. We of course made the mistake of falling hopelessly for the first house we saw which is where we met Chimene.
It took us about two seconds to realize that even if we didn’t get this house we had found our agent. Chimene was amazing. She was full of information and knowledge and very clear and easy to understand as she explained the process to us. We made it clear that we really wanted to go for the short sale property we were looking at and she explained how that, more complicated process, worked.
Over the next couple of weeks the value of their experience became all too obvious. They have been doing this for a while and have great relationships with all the other professionals we had to work with to complete this sale. They recommended inspectors that were perfect and worked well together as Jackie & Chimene’s go-to guys. We never had to worry whenever we followed recommendations. They also worked so well with the title company and even our loan officer. As our short sale ran into the inevitable difficulty the title company representative said, “If Jackie can’t do it, nobody can.”
Which brings us to Jackie Gallanagh. You may have heard that short sales are tricky and it can be true. Ours was sailing along a little too smoothly when we ran into difficulty with the second lender on the seller’s side. Jackie was cool and confident throughout this process where we literally saw our dream fading out of view. We firmly believe that without Jackie’s professionalism, understanding of the process and sure tenacity we would not be moving into our home today. It took a lot of work and a lesser agent might have just given up, but each set back just made Jackie try harder. Finally, with the clock almost at zero, Jackie secured our deal and helped us achieve our dream.
With today’s market the way it is, a buyer really needs an advocate and there is none better than Jackie & Chimene. We highly recommend them.
I'm so pleased Jackie was my agent and I'm thrilled with my new home. She is the perfect combination of savvy and sweet and never, ever drops the ball on anything. She always answered every single one of my long list of questions with really helpful, informed answers and had the most understanding, patient, and easy-going temperament even when this first-time home buyer felt out of her mind! Jackie definitely goes the extra mile for you and then some. I would absolutely recommend Jackie to anyone considering buying a home.